Choose where open calls go
Ring the shop, an office or a mobile.
Home / Shops and online sellers
For independent shops and online sellersKeep serving customers without guessing on the phone.
Ring the shop or your mobile when you are open. When nobody can answer, use voicemail or an optional AI receptionist to repeat approved information and take order or product questions for your team.
OPEN
Ring the shop or mobileAnswer on the phone you already use.
BUSY
Take a useful messageCapture the product, order reference and callback details.
CLOSED
Use your closed routeGive accurate hours and a safe next step.
A simple retail call plan1 2 3
Answer from your information, not assumptions.
Add opening hours, delivery guidance, returns policy and common product information. Live stock, order status and refunds stay with your team unless you supply a separate verified process.
Add reliable customer information
Use your website and approved notes as the assistant's knowledge.
Take details when data is live
For stock, orders or account questions, capture enough for a person to check.
Shop questions
Useful answers with a person in the loop.
Can it see my live stock or orders?
No direct shop or order-system integration is included. It can answer from information you provide and take a message with an order reference for your team to check.
Can it promise a refund or delivery date?
Only repeat a policy or fixed timescale you have approved. Configure it to take details whenever a person needs to inspect the order before making a decision.
Can a caller be transferred to me?
Yes. The assistant can choose from your saved UK transfer numbers according to your instructions. If you do not answer, a saved fallback keeps the call from reaching a dead end.
Give product and order calls a clear next step.
One UK number included with a paid AI plan, or £5/month for a standalone number. VAT included.